ServiceNow
Automatically create, enrich, and close ServiceNow incidents from Alaris investigations.
Better Together
Alaris + ServiceNow
Alaris integrates with ServiceNow ITSM to bridge the gap between security response and IT operations. When Alaris identifies and responds to a threat, it automatically creates or updates a ServiceNow incident with full investigation context, affected CI records, and response actions taken, keeping your ITSM in perfect sync with reality.
Integration Details
Category
Ticketing & Messaging
Built by
Alaris Security
Compatible with
Key Capabilities
What you get with this integration
Auto-created incidents
Alaris creates ServiceNow incidents automatically when a threat is confirmed, with full context pre-populated.
CI record correlation
Affected configuration items are automatically linked to incidents via the ServiceNow CMDB.
Real-time status updates
Incident status, work notes, and resolution details are updated as Alaris progresses through investigation.
Priority alignment
ServiceNow incident priority is automatically set based on Alaris threat severity scoring.
Bi-directional sync
Analyst updates in ServiceNow sync back to Alaris, keeping both systems in agreement.
Setup
How it works
Connect
Configure ServiceNow credentials and table permissions in the Alaris integration settings.
Trigger
When Alaris confirms a threat, a ServiceNow incident is created automatically with full investigation data.
Update
Investigation progress and response actions are written back to the incident in real-time.
Resolve
On resolution, Alaris closes the incident and attaches a complete investigation report.
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Your stack, connected. Your threats, eliminated.
Connecting this integration takes minutes, not months. Once live, every alert it generates is automatically triaged, investigated, and responded to by Alaris, no manual work required.